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General T&C's

Prices and Availability

The primary goal of our website is to showcase the bikes and gear that we sell in-store. We're a local bike shop in Taupo, not an e-commerce store. This is why most products on the site will say "contact us for availability."

All of our prices are displayed in New Zealand Dollars with Goods and Service Tax included. Our online prices may not always exactly match in-store pricing and we do not guarantee that specially priced products or deals are the same in-store. We work hard to make sure prices are up-to-date, but we do reserve the right to update prices without notice.

If you're shopping from outside NZ (buying a gift voucher for a relative in NZ, for example), your billed amount will be different than what you see in our store. Your bank will convert the amount to your currency and they'll possibly add a foreign transaction fee.

Products specifications are subject to change without notice. The few items that we do sell online are usually in stock with us or our suppliers, but sometimes availability changes and is beyond our control. Contact us if you'd like to check an item's current availability.

Shipping and Returns

We can not ship Specialized bikes directly to customers. Bikes must be collected fully assembled from our Taupo store as per Specialized's warranty policy.

Products that we can ship can only be shipped within New Zealand. No international shipping.

Orders will go out within 5 business days of placing the order, but we usually get them out sooner. We use Fastways for most packages, which can be tracked on their website.

Products in new, unused condition in the original packaging can be returned for a full refund within 7 days. Specialized saddles come with a 30 day guarantee, regardless of use. Shipping costs can not be refunded for any items returned.

Security and Privacy

Our website uses SSL to guarantee a secure connection so you can shop with confidence.

We don't share or sell your personal data. Any info we collect is only used for our own marketing, like our email newsletters. If you wish to unsubscribe from an email you received, just click Unsubscribe at the bottom and you're instantly unsubscribed. Or contact us.

Please contact us if you have any questions.